The Bulgarian Chamber of Commerce and Industry and the European Consumer Centre Bulgaria are organizing a seminar for traders who wish to develop their activities online. The event will be held on October 24, 2025 (Friday) from 10:30 a.m. to 12:30 p.m., in online format.

The Ruse Chamber of Commerce and Industry invites all business representatives from the region – both established companies and start-up entrepreneurs planning to open an e-store – to join the training. The seminar will provide valuable practical information aimed at protecting the interests of both merchants and consumers, and will help participants build a more reliable and legally compliant online business.

During the webinar, key topics related to the daily practice of online merchants will be discussed, including:

• terms and conditions for returning products and the consumer's right to withdraw from the contract;
• transportation costs and their regulation;
• safety of goods sold online;
• mandatory information that must be present on the merchant's website;
• legal and commercial warranty;
• unsolicited commercial messages (SPAM);
• alternative dispute resolution and the role of the European Consumer Centre in cross-border cases.

Preliminary program:

10:30 a.m. : Opening of the webinar – BCCI Representative
10:40 – 10:50 a.m. : The role of the EPC in resolving cross-border consumer disputes – Sonya Spasova, EPC
10:50 – 11:30 a.m. : Online commerce. Pre-contractual information requirements. Right of return – Ignat Arsenov, Hristo Trendafilov, CPC
11:30 – 12:10 : Legal and commercial guarantee. Safety of goods. Unfair commercial practices. Consumer redress mechanisms. SPAM – Ignat Arsenov, Hristo Trendafilov, CPC
12:10 – 12:20 p.m. : GS1 standards for online stores – GS1 Bulgaria Representative
12:20 – 12:30 p.m. : Questions and answers

The seminar is free to attend, but requires prior registration.

The event is part of RTIK's long-term commitment to supporting the development of the digital economy in the region by providing businesses with access to up-to-date knowledge and opportunities for professional development.